Shipping policy

Order Processing

All hair is thoroughly inspected prior to shipment to ensure quality and accuracy.
Orders are processed within 2–3 business days after payment confirmation.
Orders placed after 12:00 PM EST will be processed the next business day.

Delivery Time

Please allow 7–10 business days for delivery after processing.
Delivery times may vary based on location, carrier delays, and peak shipping periods.

Tracking

Once your order has shipped, tracking information will be emailed to the email address provided at checkout.

International Shipping

International shipping rates vary based on destination and package weight. Final shipping costs are calculated at checkout.
International delivery times may be extended due to customs processing and carrier delays beyond our control.

Giving New Hair is not responsible for lost, delayed, or held international packages once they have been transferred to the carrier.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, unit, or suite numbers where applicable.

Giving New Hair is not responsible for delayed, misdelivered, or returned shipments due to incorrect or incomplete address information provided by the customer.

Delivery Responsibility

Once an order has been shipped and marked as delivered by the carrier, Giving New Hair is not responsible for lost, stolen, or misplaced packages.

We recommend ensuring a secure delivery location and monitoring tracking information closely.